Home Care Principles: Our Commitment to Quality
A. Collaborating with each service user, social workers, relatives, care support staff (as applicable), and all others involved in their care to develop, implement, and review a personalized care plan that accurately reflects their needs at any given time.
B. Fostering independent living by working within the client's range of abilities and competencies to support their autonomy.
C. Providing high-quality service in the client's home in a manner that is non-discriminatory, culturally sensitive, and respectful of their environment and traditions.
D. Delivering a high-quality, flexible, responsive, and non-intrusive service tailored to the individual's needs.
E. Ensuring the protection of confidential information at all times, sharing it solely in accordance with the established confidentiality policy.
F. Promoting and developing personalized care plans and support services to enable individuals to maintain their independence in independent living within their own homes.
G. Providing Prestige Home Care employees with reasonable and practical support to enhance the delivery of high-quality service.
H. Conducting thorough assessments, implementing effective care management, and promoting high-quality service delivery.
Privacy: Respect the right of each individual to be undisturbed and free from any intrusion or public attention into their personal lives. To expect sensitivity in handling personal matters such as bathing and toileting (e.g. keeping doors closed) is essential to providing high-quality service.
Confidentiality of any information about individuals should be respected, including the right to decide to whom information is shared with; providing this does not present an unacceptable risk to the individual or our care/support staff.
Dignity: Recognize that each individual has inherent value and unique traits, regardless of circumstances, and ensure that everyone is treated with utmost respect. This includes avoiding patronizing treatment, knocking on doors (e.g. before entering the bedroom), and sensitivity in handling bathing and toileting, all of which contribute to a personalized care plan.
Companionship: Leaving clients on their own can lead to feelings of loneliness and abandonment. Hence, we provide companionship for them in the comfort of their own homes to ensure they are never alone, supporting independent living.
Compassion: We demonstrate empathy towards our clients, understanding their experiences and striving to improve their living conditions and overall well-being.
Choice: Allow each individual the opportunity to select independently from a range of services tailored to their needs. Individual preferences are recognized in the development of the care plan.
Respect and Friendliness: We maintain respect for individuals and approach them with friendliness, creating a welcoming atmosphere that values our clients and their families.
Independence: Promote the individual's right to control their care delivery, supporting their right to independence, and maximizing opportunities for autonomous decision-making while ensuring a safe environment.